Technical Lead
- Criteo
Hybrid, Cape Town
Permanent, Full Time
Report to Head of Commercial Growth
Role Objective:
Committed to enabling discovery, innovation, and choice on the open internet, Criteo is a global technology company and a leader in commerce media. Through its world-leading Commerce Media Platform, Criteo empowers marketers and media owners to reach their goals by fostering richer consumer experiences and driving superior commerce outcomes.
Therefore, as the Technical Lead, your key objectives will involve overseeing media-buying activities on this advanced digital platform for a diverse global clientele, including mobile app developers and mobile agencies. You will be responsible for meticulously monitoring campaign performance against client KPIs and effectively responding to inquiries from both clients and the Sales Department.
What you will do:
If you're excited about building connections and making a difference across South Africa's leading brands and agencies, we'd love to hear from you. Take the first step towards an impactful journey by exploring this opportunity.
Thank you for considering us!
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Become a trusted technical partner and solutions consultant for a portfolio of clients.
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Support technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps.
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Identify inventory expansion and business optimisation opportunities and partner with Customer Success Managers to recommend implementation of new ad placements and formats, or rollout of product features to maximise ad coverage and performance.
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Monitor integrations quality and performance, and proactively identify issues or defects in implementation for retailers in your portfolio.
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Quickly respond to any issue, via troubleshooting, mitigation, and both internal and external communications.
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Continuously optimise existing client setups on the Criteo platform, ensuring peak performance and alignment with industry standards, while adapting configurations to meet evolving client needs.
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Proactively troubleshoot live campaigns, employing strategic adjustments and troubleshooting techniques to enhance performance, and collaborate closely with clients to address concerns and improve overall campaign satisfaction.
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Lead the technical rollout of Criteo products for key clients, overseeing seamless integration and collaborating with internal teams to provide technical guidance, ensuring clients are informed and engaged throughout the process.
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Share technical expertise with team members, acting as a mentor to enhance overall team capabilities, and contribute to the continuous improvement of Criteo's solutions and industry best practices.
Performance Indicators:
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Accomplishing the client's expectations related to the campaign performance.
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Maintaining team satisfaction and motivation while acting as the main Ad Operations support in Africa.
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Reaching the internal team revenue goals.
Who You Are:
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Tech savvy – You have a solid technical background and a proven track record of leading complex technical projects, partnering with both technical and non-technical stakeholders.
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Passionate – You have a genuine interest for e-commerce and identify with Criteo Retail Media’s mission.
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Entrepreneurial – You combine a hands-on attitude with anticipation capabilities, and you know how to lead the way and be creative when in complex and real time situations.
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Problem-solver – You have a proven problem-solving track record and strong attention to detail.
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Relationship-builder - You have strong interpersonal skills, and can influence both internal and external stakeholders.
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Customer-centric – You have strong listening skills, and are willing to understand customers needs, and transform blockers into solutions.
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Bachelor's degree in Computer Science, or a related technical field.
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3-4+ years of experience as a technical solutions engineer, technical account manager, solutions architect, or in similar roles.
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1+ years of client facing technical experience in the online advertising industry.
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Ability to review and debug code in the following software languages: HTML, JavaScript, SQL, XML.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d still love to see your application!
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may evlove.
Who We Are:
365 Digital is an award-winning digital marketing and advertising technology business specialising in commerce media, TikTok, and mobile performance marketing solutions.
365 Digital is in the Top 4 Top Digital/Specialist Agencies in South Africa
Over the past 26-years the company has represented the largest global platforms in Africa and has served thousands of global and local advertisers, empowering them to reach their business objectives.
With a mission to connect brands to consumers in the fastest growing markets in Africa, the business provides performance and branding solutions to agencies and brands throughout the region.
365 Digital guides clients on optimising their media investments across various digital platforms such as TikTok, Tinder, Smadex DSP , Adwake and Criteo, the world’s leading Commerce Media Platform, ensuring that their media investments yield impactful results and enhance their bottom line.
365 Digital's innovative products and services include:
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Exclusive Platform representations - Criteo, Tinder, Smadex, Adwake
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Full-Service TikTok Marketing Solutions
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Performance and branding solutions
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Creative Studio
Why Join 365 Digital?
At 365 Digital, our culture is our call to action. We are dedicated to cultivating an environment where our team members are not just employees, but valued individuals empowered to thrive.
We believe in fostering a supportive and inclusive atmosphere that champions diversity, fuels personal and professional growth, and enables every individual to unlock their full potential.
Our commitment extends to your overall wellbeing, ensuring you have the support to excel in your role and make a meaningful impact. We're excited to set you up for success with a comprehensive and rewarding experience.
With great people, we don't just find opportunities –
we create them.
Learn about our unique culture, guiding vision, core values, and how we live them daily with everyone we connect with. Discover who we are, our mission, and how we operate as a company and as valued members of the 365 Digital team!
